Posted: May 08, 2008
Reference:
400026
Job Duties:
Receive and process various incoming phone calls for numerous clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make upsells as necessary
Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as
Successfully complete initial classroom and on-the-job training, as well as any new product or on-going training
Process incoming calls manually in the event of computer system failure
Qualifications:
Must meet minimum age requirement for project and/or location of project
Work experience is not required for order processing projects but may be required for customer services, sales or technical projects
Candidates would need to meet the experiences requirement of the specific project
Score acceptably on job related testing assessments (data entry, spelling, reading, reading comprehension, sales aptitude testing and cognitive ability testing)
Knowledge of computer keyboard and mouse
Ability to work flexible schedules, which may include working at least one weekend day
Ability to clearly communicate using a clear, distinct voice
Bilingual in English and Spanish as required
Apply at in person or at http://www.west.com/careers/
West Corporation
2323 W 38th St
Erie, PA 16506
Contact: